Refund And Return Policy
Effective Date: 1st Jan 2025
At My Kirana Mart, we strive to ensure customer satisfaction with every purchase. This Refund and Return Policy outlines the conditions and process for refunds and returns.
1. Eligibility for Returns
- Items must be returned within 7 days from the date of delivery.
- Products must be in their original condition, unopened, and unused.
- Perishable goods (e.g., fruits, vegetables, dairy) are not eligible for returns unless they are damaged or defective upon delivery.
- Proof of purchase (e.g., invoice or order confirmation) is required for all returns.
2. Non-Returnable Items
- Items marked as "non-returnable" on the product page.
- Perishable goods beyond the delivery date.
- Customized or special-order items.
3. Process for Returns
- 1. Initiate Return: Contact our customer support team at info@mykiranamart.in or call +919834442159 to request a return.
- 2. Verification: Provide order details and reason for return. Our team will verify the eligibility.
- 3. Pickup/Drop-off: If eligible, we will arrange for a pickup or provide instructions for drop-off.
- 4. Inspection: Returned items will be inspected upon receipt.
4. Refund Policy
- Refunds will be processed within 7-10 business days after the returned item is inspected and approved.
- Refunds will be issued to the original payment method or as store credit, based on customer preference.
- Delivery charges are non-refundable unless the return is due to a defect or error on our part.
5. Cancellation Policy
- Orders can be canceled within 1 hour of placing the order or before dispatch, whichever comes first.
- To cancel an order, contact us at info@mykiranamart.in or call +919834442159.
- Refunds for canceled orders will be processed within 7-10 business days to the original payment method.
6. Contact Us
For any questions or assistance with returns and refunds, please reach out to us:
- Phone: +919834442159
- Email: info@mykiranamart.in
Thank you for choosing My Kirana Mart. We value your trust and aim to provide the best shopping experience.
