Privacy Policy

Privacy Policy

Effective Date: 1st Jan 2025

Welcome to My Kirana Mart! At My Kirana Mart, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our grocery e-commerce app ("My Kirana Mart App"). By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1. Personal Information

We collect the following personal information when you register or interact with our app:

• Name
• Phone number
• Email address
• Delivery address
• Payment information (e.g., card details, UPI ID, etc.)

1.2. Non-Personal Information

We may also collect non-personal data, including:

• Device information (e.g., device model, operating system, app version)
• Device information (e.g., device model, operating system, app version)
• IP address
• Location data (with your consent)
• Browsing and usage patterns

2. How We Use Your Information

We use the collected information to:

• Process orders and deliver groceries to your address.
• Facilitate payments and provide transaction confirmations.
• Improve user experience by analyzing usage patterns.
• Communicate promotional offers, updates, and new features.
• Address customer service queries and support requests.

3. Sharing and Disclosure of Information

3.1. Third-Party Service Providers

We may share your information with trusted third-party service providers for:

• Payment processing
• Order delivery and logistics
• App analytics and performance monitoring

3.2. Legal Obligations

We may disclose your information if required by law, such as to comply with legal processes, court orders, or government requests.

4. Data Security

We implement robust security measures to protect your data, including:

• Encryption of sensitive data during transmission.
• Secure storage of payment and personal information.
• Regular audits and monitoring to identify potential vulnerabilities.

Despite these measures, no system is entirely secure. We encourage you to use strong passwords and notify us immediately if you suspect unauthorized access to your account.

5. Your Rights

You have the following rights regarding your data:

• Access and Update: Review and update your personal information through the app.
• Data Deletion: Request the deletion of your account and personal information, subject to legal obligations.
• Opt-Out: Unsubscribe from promotional communications by using the opt-out options provided in the app or emails.

6. Cookies and Tracking Technologies

Our app uses cookies and similar technologies to:

• Enhance app performance and functionality.
• Analyze user behavior to improve services.
• Deliver personalized recommendations and promotions.

You can manage cookie preferences through your device settings.

7. Children’s Privacy

Our app is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through app notifications or email. Continued use of our app indicates your acceptance of the revised policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Phone: +919834442159

Email: info@mykiranamart.in